CONTACTS

In case of service related questions such as payment methods, service agreements, credentials, instructions etc., please contact our customer support:
email: info.payments@svea.fi
phone: 09 4241 7050 (Mon-Fri 8:00-16:00)

Or check out our support page:
Kauppiaan tuki | Verkkokauppa ja myymälä | Svea

In case of technical questions (see details below):
email: support.payments@svea.fi

Technical support email details

Please provide following information when sending support email to speed up the process of handling your case.

exact time when the problem occurred
possible error message
what's the URL in the browser address bar at the time the problem occurs
what browser is used and on what platform (Windows, Mac, iPhone, etc)
what web store software is used and what version, including the payment module version