In case of service related questions such as payment methods, service agreements, credentials, instructions etc., please contact our customer support:
phone: 09 4241 7050 (Mon-Fri 8:00-16:00)

Or check out our support page:


In case of technical questions (see details below):


Technical support email details

Please provide following information when sending support email to speed up the process of handling your case.

  • exact time when the problem occurred

  • possible error message

  • what's the URL in the browser address bar at the time the problem occurs

  • what browser is used and on what platform (Windows, Mac, iPhone, etc)

  • what web store software is used and what version, including the payment module version


Svea Payments Oy
+358 9 4241 7050 (weekdays 8:00 - 16:00)