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In case of service related questions such as payment methods, service agreements, credentials, instructions etc., please contact our customer support:
email: info.payments@svea.fi 
phone: 09 4241 7050 (Mon-Fri 8:00-16:00)

Or check out our support page:
https://www.svea.com/fi/fi/yritykset/maksupalvelut/kauppiaan-tuki/

In case of technical questions (see details below):
email: support.payments@svea.fi

Technical support email details

Please provide following information when sending support email to speed up the process of handling your case.

• exact time when the problem occurred

• possible error message

• what's the URL in the browser address bar at the time the problem occurs

• what browser is used and on what platform (Windows, Mac, iPhone, etc)

• what web store software is used and what version, including the payment module version