Features of the payment link:

• Creating new orders in Shopify and sending a payment link to the buyer.

• Adding products to an order and sending a payment link to the buyer.

  • When products are added to an order and a payment link is sent to the buyer, the line item details are not transferred. Therefore, this process is not recommended for B2B invoice transactions, as business customers require accurate product information to be clearly displayed.

Refunds and Partial Refunds when using the payment link

If there are multiple items in the same order and the merchant wants to issue a partial refund, it is important to ensure that the refund is applied to the correct product.

By default, Shopify applies partial refunds to the oldest item in the order, so the merchant must manually make the correction.

Example of partial refund process:

• A customer orders a product Jacket €199 from the online store, using Invoice as the payment method.

• The merchant adds another product Blue Jeans €99 to the order in Shopify (e.g. based on a phone call from the customer).

• The customer receives a payment link and pays via online banking (OP).

• The customer returns the Blue Jeans product.

• The merchant processes a partial refund of €99 for the order in Shopify's admin panel, selecting the item Blue Jeans.

• NOTE! Shopify will now automatically apply the refund to the first item in the order — in this case, the Jacket.

  • If the merchant does not manually correct the refund to the right item, the refund will be sent to the wrong payment method (Invoice, even though the product was paid via online banking). The customer will also receive incorrect information about which product was refunded.

The image below illustrates how Shopify processes partial refunds by default. In this example, the €99 refund is incorrectly allocated to the Svea Invoice payment method, whereas it should be directed to Svea FI / OP.

Open

The merchant must manually enter the refund amount under the correct payment method.

Open