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Delivery information management and tracking are only available for webstores using the Buyer’s Helper Assistant (Ostajan apulainen) service. Also, delivery tracking is only available when the order is comprised of physical products and not for example downloadable products or services in general.

After the buyer's payment has been confirmed, the webstore can add order delivery information either by using the Extranet-service or Delivery Information Management API.

The buyer can then track the delivery in the Buyer’s HelperAssistant. The order's inspection period starts as soon as the buyer has received the order according to Svea Payments delivery tracking services. Svea Payments sends the buyer an email notification every time there is a change in the order, for example when delivery information has been added and when the order is delivered according to the delivery tracking.

It is also possible to turn off email notifications if the webstore wants to handle all communications to the buyer.