Delivery information management and tracking are only available for webstores using Satisfaction Guarantee the Buyer’s Helper (Ostajan apulainen) service. Also, delivery tracking is only available when the order is comprised of physical products and not for example downloadable products or services in general.
After the buyer's payment has been confirmed, the webstore can add order delivery information either by using KauppiasExtranet the Extranet-service or Delivery Information Management API.
The buyer can then tarck track the delivery in the Web Buyer's ServicesBuyer’s Helper. The order's inspection period starts as soon as the buyer has received the order according to Svea Payments delivery tracking services.
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The view in Web Buyer's Services when the buyer's payment has been confirmed, but the webstore has not yet added delivery information.
The view in Web Buyer's Services when the webstore has added delivery information.
The view in Web Buyer's Services when the buyer has received the order (according to Svea Payments delivery tracking services).Svea Payments sends the buyer an email notification every time there is a change in the order, for example when delivery information has been added and when the order is delivered according to the delivery tracking.
It is also possible to turn off email notifications if the webstore wants to handle all communications to the buyer.
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